How long will it take to receive my order?

Delivery Times (FREE Worldwide Shipping)Tier 1 Countries (3-7 Business Days):United States, Canada, United Kingdom, Germany, France, Netherlands, Australia, JapanTier 2 Countries (5-10 Business Days):Most EU countries, Scandinavia, South Korea, New Zealand, SingaporeTier 3 Countries (7-14 Business Days):Eastern Europe, Latin America, Middle East, developed Asian marketsTier 4 Countries (10-14 Business Days):Africa, remote regions, smaller island nations, developing marketsFactors That May Affect Delivery:Customs processing in your countryLocal postal efficiencyWeather conditions or international holidaysPeak shipping seasonsNeed It Faster? Contact support@protivex.com about express shipping options for time-critical orders.

How to track my order?

Tracking your life-saving gear is simpleStep 1: Check Your EmailOrder confirmation arrives immediately with your order detailsShipping notification includes your tracking number and direct tracking linkLook for emails from support@protivex.comStep 2: Track Your PackageClick the tracking link in your shipping emailOr visit the carrier's website and enter your tracking numberOr track directly on our websiteReal-time tracking available for most destinations worldwideStep 3: Stay UpdatedEmail alerts for delivery attempts and completionsSMS notifications available upon requestUpdates on any delivery delays or issuesMissing Your Tracking Info?Check your spam/junk folderContact support@protivex.com with your order numberWe'll resend your tracking details within hoursTracking Issues? Email support@protivex.com and include your order number and any tracking information you have. We respond within 24 hours.

Do you ship internationally?

Yes - we ship worldwide because life-saving equipment shouldn't be limited by borders.Global Coverage:195+ countries and territories servedCompletely FREE shipping to every destination (no minimum order, no hidden fees)Full coverage across Americas, Europe, Asia-Pacific, Middle East, and AfricaWhy We Ship Everywhere: Whether you're a aid worker in a conflict zone, a prepper in rural areas, or someone who just wants to be prepared - everyone deserves access to quality trauma care equipment.Restricted Destinations: We currently cannot ship to:North KoreaIran (international sanctions)Syria (conflict restrictions)Certain remote territories with no postal infrastructureImportant Notes for International OrdersShipping is always FREEYou may be responsible for local import duties/taxes (varies by country)Customs processing may add 1-3 days to deliveryWe provide complete customs documentationSome countries restrict certain medical supplies (we'll notify you at checkout)Questions about your specific country? Contact support@protivex.com – we'll confirm delivery options and timeframes for your location.

I never got my order, what to do?

If your package appears to be lost or undelivered, don't worry - we've got you covered:Immediate Steps:Check your tracking number - Sometimes packages show as delivered but are left in secure locationsContact us immediately at support@protivex.com or returns@protivex.comProvide your order number and tracking details so we can investigate quicklyWhat We'll Do:File an immediate investigation with the shipping carrierTrack down exactly what happened to your packageProvide proof of delivery status within 48 hoursYour Protection:If the package was genuinely lost due to carrier error, we'll send a free replacement immediately or provide a full refundWe're responsible for your package until it reaches your doorstepNo questions asked – we stand behind every orderRemember, packages marked as "delivered" are considered successfully delivered unless proven otherwise, but we'll investigate any discrepancies thoroughly.

What is your return policy?

60-Day Risk-Free Trial - Because Your Peace of Mind MattersWe stand behind our gear completely. If you're not satisfied, here's what's covered:What You Can Return:Unopened products: 14-day easy return, no questions askedQuality defects: Full 60-day coverage for materials or workmanship issuesWrong item sent: We cover all return shipping costsShipping damage: Immediate replacement or refundThe Process:Email returns@protivex.com with your order number and reasonReceive return authorization and instructionsShip back the item (you cover return shipping unless our error)Get your refund in 5-7 business days after we receive itImportant Notes:Items must be in original packaging with all componentsUsed/opened medical supplies cannot be resold (safety regulations)We inspect all returns for quality and completenessRefunds go back to your original payment methodOur Guarantee: If you ever actually use your kit to save a life, we'll replace any used supplies free of charge. We're not just selling products - we're supporting a mission to save lives.Questions? Contact returns@protivex.com or support@protivex.com

Can I exchange an item?

Yes, exchanges are absolutely possible - we want you to have exactly what you need:Exchange Process:Contact us first: Email returns@protivex.com with:Your order numberWhat you want to exchangeWhat you'd prefer insteadReason for exchangeGet authorization: We'll send you a return form and instructionsSend it back: Ship the original item back to usReceive your new item: We'll send your preferred productExchange Conditions:Item must be in original, unopened conditionAll packaging and components must be includedMust be within 60 days of deliveryPrice differences may apply (we'll handle payment adjustments)Common Exchanges:Single kit to family bundle (popular upgrade)Different kit configurationsAdding additional componentsFaster Option: If you need the new item urgently, you can:Place a new order for what you wantReturn the original item for refundThis gets your new gear shipped immediatelyExchange Questions? Contact returns@protivex.com or support@protivex.com – we'll make it right.